Refund policy

All MetalTag Co. labels are made to order with your artwork. Before production we email you a free digital proof.

 

Before you approve the proof: you can cancel for a full refund.

 

After proof approval: because each order is custom-made, we cannot accept returns for change of mind.

 

Defects or our mistakes: if your labels arrive damaged, defective, or different from the approved proof, contact us within 14 days of delivery with photos. We will remake the order free of charge or issue a full refund.

 

Lost parcels: if tracking shows no movement for 20 business days, we will reship or refund.

 

To request a refund or remake, use the contact form on our Request a Quote page and include your order number.